First steps in the event of bereavement

What to do in the event of bereavement?


First steps

Competent help for relatives


Relatives are usually suddenly confronted with the death and related loss of a loved one.
In addition to grief and pain, the new situation often brings me fear and helplessness.
What is the first step? Which bureaucratic and organizational needs have to be regulated; who takes care of what and which legal regulations have to be observed?
For almost every person, the abundance of everything to be managed and regulated in the event of a bereavement means another heavy burden.
The Wolters Trauerhilfe is at your side for all decisions and questions.
We will be happy to help you, take care of all the formalities if necessary and will be available to you as a guide and support even afterwards.
At a domestic bereavement First of all, please inform the family doctor or the medical on-call service on telephone 116 117 (Pforzheim and Enzkreis) to determine and certify the death.

If you cannot reach a doctor, we can do it for you.

If the bereavement occurs in hospital, Nursing home or hospice a, the management of the facility usually organizes this first step.




The transfer of the deceased person may only be carried out after the death has been properly ascertained and the death certificate has been presented.
All certificates are to be handed over to the funeral home for transfer and presentation to various offices.
Important instructions

- In the event of an unexplained or non-natural cause of death, the criminal police and seed attorney are involved in the investigation.

- According to the funeral law in Baden - Württemberg, the deceased person may stay in the familiar up to 36 hours after the death
Surroundings remain - a time that relatives can use to take their leave in peace.

Free choice of undertaker

Contrary to popular belief, there is no monopoly in the funeral industry.
Hospitals, nursing homes and hospices often name a certain undertaker for their relatives.
This may give the impression that this undertaker must be commissioned.
Such a "recommendation" is inadmissible, because the relatives who are subject to burial generally have the right to trust the undertaker
to determine yourself.
There is no such thing as a "house or contract undertaker".
A timely pension contract can provide clarification and remedies.

Contact us to discuss how to proceed.

You can reach us around the clock on 07231 - 77 88 696.


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